Shipping, Return & Exchange Policy

Subject to the Buyer having a right to return the Goods pursuant to these terms, all sales are final. However, Alpha-G Online does subject to the terms of this clause, recognize that there may be occasions when it is appropriate to accept returns from the Buyer and Alpha-G shall, on a case by case basis, consider doing so. For the purposes of this clause, any Goods which the Buyer wants to return shall be referred to as “Returned Goods”;

  1. Alpha-G will, in any circumstances, only accept returns if the following conditions are met: 

    (a)The Buyer shall provide a proper receipt/invoice and dispatch note number in respect of the Returned Goods;

    (b) Alpha-G must have issued a valid returns authorization note in respect of the Returned Goods. Should the returns note not have been provided in advance by Alpha-G, and subsequently accompany the goods being sent back, a 5% fee (of the goods value) in addition to any other charges that may be levied (see ‘c’ below) will be deducted from any credit note issued.

    (c) By way of a restocking charge, the Buyer shall pay to Alpha-G a sum equivalent to either €5 (or equivalent in other currency if applicable) or 20% of the price of the Returned Goods (at Alpha-G’s discretion);

    (d) The Returned Goods must not have been worn (including tried on) and must be returned in their original unopened packaging;

    (e) The Returned Goods must be returned with all original documentation that was supplied with the Goods;

    (f) Alpha-G retain the right to refuse Returned Goods should Alpha-G deem them to be unsuitable for resale;

    (g) The Buyer will pay for and arrange the return of the Returned Goods.
     
  2. The following Goods will not be eligible to be returned pursuant to this clause: 

    (a) Any products from the Alpha-G bargain range;

    (b) Underwear;

    (c) Consumables (as defined from time to time by Alpha-G);

    (d) Christmas & Seasonal Products e.g The Christmas Shop

    (e) Any Goods which Alpha-G does not carry as core stock (as defined by Alpha-G from time to time);

    (f) Any Goods which have been ordered as bespoke Goods by the Buyer (for example, embroidered and/or personalized names);

    (g) Samples;

    (h) Any Goods which have been in the possession of the Buyer for more than 30 days after delivery;

    (i) Raladeal products;

    (j) Discontinued lines;

    (k) Seasonal products;
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